Information
Frequently asked questions
Direct answers about appointments, communication, and the limits of online care.
Are appointments in person
No. Clinic appointments are provided online through Google Meet.
Can symptoms or medication be discussed on WhatsApp
No. WhatsApp is used for booking, payment, links, and administrative notices. Assessment, treatment, and medication review take place during scheduled appointments.
How long is a session
Sessions are normally 40 minutes, counted from the scheduled start time.
Is every condition suitable for online care
No. Some conditions require examination, monitoring, or immediate in-person intervention.
Can medication be changed between sessions by message
No. Medication changes require an appropriate medical review.