Professional framework and clinical safety
Online mental health care requires structured assessment, defined communication boundaries, risk assessment, and clear escalation when remote care is insufficient.
Suitability for online care
Online appointments are used when the person’s condition, location, and ability to communicate allow care to be provided safely. In-person care may be more appropriate when examination, close monitoring, or urgent intervention is required.
Clinical decisions
Clinical decisions are based on information reviewed during assessment and follow-up, not on fragmented messages outside appointments.
Emergency referral and escalation
Any direct risk to self or others, severe agitation, acute psychosis, intoxication, or substance withdrawal requires immediate in-person emergency care.
Professional boundaries
Symptoms, diagnosis, treatment planning, and medication are discussed during scheduled appointments. The clinic's WhatsApp number is used for brief administrative coordination only.